Mind The (CARF) Gap

There’s an incredible feeling of relief you feel when the taillights of the CARF survey team’s vehicle leave the agency parking lot.  You breathe a sigh of relief and hopefully celebrate your achievement with a cocktail (or two).  But that feeling of relief and...

New Resources Section on Governance!

Kim and I have had the honour of being engaged in a number of recent projects involving Boards of Directors from non-profit organizations.  From facilitating Strategic and Tactical Planning to policy development work to Board training events, it has broadened our...

Some Gifts to Mark the Season!

Just wanted to take a minute to wish everyone Happy Holidays!!!  Here is a funny Christmas video to keep you entertained (warning… it’s reflects my warped sense of humour), and a link to a couple of new resources (sample policies) on the Free Resources...

Goals, Goals, Goals!!!

I’m headed to Vancouver in two weeks to present at the revamped CARF Canada Advanced Outcomes Training.  That training event includes a discussion about the use of client goals to measure program outcomes, so I thought I would get my rant about the limits of...

Five Tips for a Successful Accreditation

Going through the CARF Accreditation Survey process can be challenging. And as if you didn’t already have enough on your plate! It sometimes seems like they end up coming at the worst possible time.  While there is no magic bullet, here are some practical tips that I...